Greedy for understanding as know-how glitches upend life – The Oxford Eagle

One of many seven Presents of the Holy Spirit is Understanding.  For me as a counselor, behaviorist, human being … understanding encompasses all the things in my skilled and secular life – discerning the aim of conduct; why we do what we do – caring about one another, making an attempt to know will be extraordinarily troublesome, however so essential – has anybody ever listened to you and genuinely cared about your emotions … how did it make you are feeling – do you now apply this to others? 

Final Thursday afternoon, July 28, engaged on Eagle column resulting from my editor at 5 p.m., as I’m doing now, and all of a sudden, drat, had no AT&T service and couldn’t get it to my editor.  Referred to as Stacy and he or she mentioned no worries, she would choose a earlier column of mine and publish it – whew, thanks, however my world stopped, what occurred? 

Having AT&T service for mega years, principally as a result of I used to be acquainted with troubleshooting their system (been there typically), spent a number of hours making use of all of the reset methods with no luck.  So, deep breath, referred to as Technical Help. Dwelling in Oxford since 1988 and all through this time have had some disturbing, aggravating calls, however years in the past determined it doesn’t matter what, I used to be going to signify my religion, be affected person, well mannered, respectful (even to robots) no matter what occurred … gulp.

When the robotic (now there’s a feminine voice … wee bit sassy) lastly linked me with a “actual consultant” (persistence), instructed “Andre” my commonplace line (and meant) how a lot I appreciated him coming to work within the Philippines that day to assist me, “Steve, you don’t understand how a lot which means to me…”  Then “Kamil” was fantastic (5s on her survey) had me do a collection of checks – after an hour suspected the modem and was sending a brand new one in a single day.

House after Midday Mass on Friday simply in time to have the brand new modem handed to me by supply service – superior, wow, effectively finished!  Skilled too many occasions previously, transferred the seven wires on the again of the previous modem to new, turned on, praying this is able to be the repair, and rats, the identical 4 inexperienced lights not seven with two purple dancing broadband lights.   

So, extra technical help calls, navigating my well past mentioned robots, lengthy on maintain waits, persistence, then at 6:00 pm that Friday evening my name was answered by  “Jen” within the Philippines, extra checks for an hour, nonetheless it was fairly enjoyable speaking together with her and we laughed loads, however she mentioned a tech was wanted at my home because the sign wasn’t getting by means of, downside was not the tools, and scheduled a tech from 12-4 Monday…no TV, no pc by means of the weekend, irritating, however kind of good, received loads finished!.

Nothing to do Saturday (no favourite automotive exhibits or PGA golf) besides work within the yard for hours, wanted and must be finished anyway.  Inquisitive about which of my columns Stacy selected to run, referred to as longtime good friend and columnist, Bonnie Brown who emailed it to me (Vietnam) and from my mobile phone posted on Fb – thanks, Stacy and Bonnie!.

At Midday Saturday, sweating, in yard, telephone rang and “Daisy” with AT&T unexpectedly referred to as to see if she might assist, appreciated my lengthy service with them and good status.  She was very educated (supervisor?) had me run checks on the modem that I had by no means finished earlier than!  Nevertheless after an hour – “Stephen, the issue is in your wires – I’ve been sending indicators to the modem and they aren’t getting by means of.”  Thanks a lot for making an attempt, Daisy!”

So, understanding the tech could be right here Monday, tackled the duty of chopping, chopping, trimming the shrubs that had grown up in entrance of the AT&T service packing containers, and extra hours of making an attempt their fixes…no luck.

House from 12:10 Mass on Monday, tech didn’t present till 4:00 pm – however she hit the bottom operating, by no means entered my home, proper off appreciated how I had spliced the cable collectively (11 wee wires) after accidently chopping in two trimming over a 12 months in the past, labored, one other tech praised me, however mentioned her supervisor would by no means enable that, and glued it correctly.

She lastly tracked downside to a severed cable throughout the road the place a pair simply moved out – new moved in instantly, had one other cable firm set up a line and due to insufficient preparation, minimize mine, and by 7:00pm, she sniffed it out and glued!  Following her for these three hours, was so impressed together with her 9-years of data and work ethic, you whose title I do know however respect your needs and received’t share right here!  Thanks AT&T personnel, a lot appreciated, job effectively finished, life stuff – fastened!  Understanding this irritating scenario, God rewarded me with a swell uplifting expertise.  Amen?


Steve is an Oxford resident, labored on Campus, acquired his Ph.D. in Counseling from Ole Miss, is an LPC, NCC, and will be reached at      

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