Ankura Consulting Group LLC
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A lot written on bots, RPA, automation, and the like. It
begins with the individuals and getting the info right within the system
of file. Many occasions it is so simple as the suitable value, the suitable
amount, and the suitable date for the suitable product. The extent of
enter errors has been growing with the overload of order modifications
throughout the pandemic. Most back-office capabilities are overwhelmed due
to underinvestment and configuration points with buyer
interfaces on the entrance finish. Finance capabilities seem to swell to
meet the rising tide of corrective actions and finally clog up
the order to money course of. Sure, it’s 2022, and the above sounds
like a script from 1982.
Going again to the outdated course of mapping workouts reveals the identical
points and alternatives. It begins with a “stand-down”
and a evaluation of the transaction circulate. Then on to the interplay of
individuals within the course of to see the breakdowns. Then a redesign of the
expertise to configure (not customise) a simplified course of
circulate… then both convey within the bots or field it up for an
outsourcer. The necessity for velocity continues… with accuracy and
consistency. Extra to observe…
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information to the subject material. Specialist recommendation ought to be sought
about your particular circumstances.
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